Returns & Exchanges

At The Boot Repair Company, we take pride in our craftsmanship and want you to be completely satisfied with your purchase or restoration service. If your order does not meet your expectations, you can return unworn items or report service issues within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully pack your footwear in its original packaging, ensuring all tags are attached and the boots are protected from damage during transit.

• 3.
  Ship to Our Workshop

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our master cobblers inspect the returned items for quality and condition, we will process your refund or dispatch your exchange within 5-7 business days.